FAQ

Info

    • Where and when is We Are FSTVL 2017?

      We Are FSTVL takes place at Damyns Hall Aerodrome, Upminster, Greater London over the weekend of Friday 26th until Monday 29th May 2017 for campers and Saturday 27th and Sunday 28th May for non-campers.

    • When do doors open and close?

      We Are FSTVL begins at 10.00 am and ends at 00.30am each day excluding camping tickets. Last entry is 4.00 pm please be aware after this point there is no guarantee of entry and no refunds will be given due to late arrivals.

    • How will I get to and from the site?

      We Are FSTVL takes place in Upminster, Greater London. You can take the C2C train directly from London Fenchurch Street to Upminster in 23 minutes. From Upminster Station Car Park you’ll be able to take our FREE FSTVL shuttle bus directly to FSTVL site. For full travel information we advise checking out our dedicated travel section on the website here.

    • Do any age restrictions apply?

      You must be at least 18 years of age in order to gain entry to We Are FSTVL. Valid photographic ID is required upon entry to verify your E-Ticket and age. Suitable forms of valid photographic ID include your passport, driver’s licence and any photographic ID that carries the PASS logo. Photocopies are not acceptable.

    • Drink Tokens

      Drink tokens are available to purchase in advance at a significant discounted rate on our website www.wearefstvl.com and will be available to collect onsite. For single day ticket drink tokens the collection point is situated immediately upon entering the main festival entrance. For those who are camping and have purchased drink tokens you will be able to collect your tokens upon entrance into the campsite on Friday 26th May.

      For those who have day tickets we strongly advise collecting your drink tokens by 5pm latest. After this point the drinks token collection booth closes. No refunds will be given due to trying to collect tokens after this specified time.

      Unused tokens can only be refunded at the festival, at the end of each day. Information regarding location and opening hours of the refund centre will be provided on the official site map before the show. No refunds are processed outside of these hours or after the festival weekend.

    • Can I bring medication to the festival?

      Please send an email to info@wearefstvl.com and someone will be able to assist you with regard to your enquiry.

    • Are there cash machines available?

      There will be several cash machine locations inside the venue available to use should you need to withdraw cash. If 1 area is busy, please look for alternative stations around the site.

    • Will there be lockers?

      We advise early purchase of lockers on site in advance of your arrival when purchasing your event ticket, please be organised and don’t delay www.wearefstvl.com/tickets.

    • Car Park Passes

      We advise early purchase of car park tickets on site in advance of your arrival when purchasing your event ticket, please be organised and don’t delay www.wearefstvl.com/tickets There is NO PARKING in the surrounding area of the FSTVL site with heavy no waiting zones in operation. DO NOT PARK in these areas, your car will be towed.

    • Are there free water points?

      Yes there will be free water points across the site. Empty plastic bottles will be allowed into the arena and campsite please use these throughout the day and please remember to keep hydrated.

    • Prohibited Items

      Please see the below list of prohibited items. All of the below items will be confiscated. Confiscated items will not be return. Anyone that resists confiscation of disallowed items may be evicted.

      • Aerosols
      • Air Horns
      • Alcohol
      • Animals (other than registered guide or hearing dogs)
      • Any item which may reasonably be considered for use as a weapon
      • Audio Recorders
      • Cameras with detachable lense or recording equipment
      • Chinese or Sky Lanterns
      • Excessive amounts of food or cigarettes may be refused entry to the site
      • Fireworks
      • Flares
      • Garden furniture, deckchairs, fold up chairs or shooting sticks
      • Glass
      • Illegal substances
      • Knives
      • Large Umbrellas or Flag Poles
      • Legal Highs
      • Medications - unless in sealed, unbroken packaging
      • Megaphones
      • Nitrous Oxide
      • Open and sealed containers of liquid/water/soft drinks/food etc
      • Portable Laser Equipment or Pens
      • Smoke Canisters
      • Sound systems
      • Spray Cans
      • Un-authorised Professional Film or Video Equipment
      • Unofficial tabards or reflective jackets
    • Can I bring food and drink into the venue?

      No, this will be confiscated. We have lots of delicious food and drink available on site for you to try during the festival weekend + free drinking water stations as above smile

    • Disabled access

      For further information regarding our disabled access please e-mail info@wearefstvl.com

    • First Aid / Welfare

      First aid and welfare services are available throughout the weekend. Please visit the first aid and welfare tents on the site for assistance with any healthcare issues during the festival weekend.

    • Am I allowed to bring a video and sound recording device?

      Pocket sized cameras are permitted for personal use. However, cameras with detachable telephoto lenses will not be allowed through the arena entrances. Professional cameras and video/audio equipment are strictly prohibited.

    • Should I buy through a secondary site?

      Please do not risk purchasing your tickets through a secondary site there is no guarantee the ticket is legitimate and you risk not gaining entry into the festival. Any entry that is refused on this basis will not receive a refund.

    • Refunds

      All tickets are non-refundable as per ticket terms and conditions.

    • Customer Service box office on site

      There will be a dedicated customer service box office available at the site during the festival weekend. Should you have any issues regarding your ticket that have not been answered ahead of the show then please feel free to pop along and chat to a member of our team who will be able to assist you.

    • Lost Property

      For all lost property enquiries please contact info@wearefstvl.com

  • Festival Awards 2016 - Winner of Best Dance Event
  • DJ, Best of British 2015 - Winner of Best Dance Festival 2015
  • DJ Awards - Best International Festival 2015
  • Festival Awards 2014 - Winner of Best Medium Sized Festival
  • Festival Awards 2013 - Winner of Best New Festival