Frequently Asked Questions

Will there be camping?

No, there is NO CAMPING option available at We Are FSTVL 2014. There are plenty of hotels local to the site – see our travel page.

I did not receive my e-ticket

If you did not download and print your e-ticket after making your purchase, you can login and download your e-ticket at www.clubtickets.com/login using your email address or social media login used at the time of purchase.

Even if you used "Quick Purchase" you would have created a user account, it is not possible to purchase a ticket without one.

How do group offers work?

Upon creating a group page, you will be given a unique link which you can share with your friends. Your friends can then purchase their tickets individually or you can purchase them all yourself. When all 5 tickets have been purchased using your unique group link, your page will state that the group is now complete. The free e-ticket is then emailed to the address given when the group was created. The free e-ticket is not automatically added to any of your friends e-tickets.

I did not receive my free group offer ticket

Upon completing a group offer, your group page will state that your group has been completed. The free e-ticket is then emailed to the address given when the group was created. The free e-ticket is not automatically added to any of your friends e-tickets.

Can I show my e-ticket on my phone?

Yes! E-tickets are mobile. If you own a smartphone such as an iPhone or Android device which is capable of opening a pdf file, then you will be able to show your ticket on your phone. Keep in mind that mobile reception may be weak due to the large crowd, so please download your e-ticket in advance.

What’s the minimum age group?

To enter the festival you must be over 18. Everyone wishing to enter must present ID regardless of age or appearance. We only accept a valid, in date, photo ID, and must be one of the following: Passport, Driving License or Home Office approved proof of age card that clearly displays the PASS hologram.

Can I change the name on the ticket?

The ticket cannot be transferred or re-sold to another person and name cannot be changed.

Can I cancel or return the ticket?

No, purchased tickets are non-refundable.

Is there re-entry?

We Are FSTVL operates a strict no re-entry policy.

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