Any enquiries regarding your payment plan can be answered by contacting the ticket provider direct. The customer service team is here: https://customerservice.paylogic.com/hc/en-us/requests/new
They’ll be able to advise further on this.
All e-tickets will be sent out the week of the festival – if you have not received your tickets by the 21st May, please check your junk / spam folders. If not there, please visit
https://account.paylogic.com/i-lost-my-tickets. If still not found, please contact the customer service team here: https://customerservice.paylogic.com/hc/en-us/hc/en-us/requests/new
Yes! We have lockers available to rent at We Are FSTVL. Don’t wait until the last minute – reserve your locker now and enjoy peace of mind during We Are FSTVL. Save up to £12 by booking your locker in advance.
You can view all authorised ticket sellers on our ticket page via the link below.
Do not buy tickets from unofficial ticket outlets, unlawful street traders/touts or off social media. There is no guarantee of any ticket’s validity for entry unless purchased from official ticket agents.
You will need to contact the ticket provider you purchased your ticket from which you can find on your confirmation email. Their customer service details are below.
SEE Tickets / Pay Logic. (For tickets purchased direct on the We ARE FSTVL website)
- Pay just 10%+bf upfront to secure your ticket. Once you’ve paid the first 10%, the following payments will be taken from your card
- Payments will be taken on the 1st of each month
- Check how much each payment will be on your order confirmation email.
- Make sure you have enough cash in your account when it’s due
- If the card payment fails you may lose your ticket, make sure you’ve got enough in your account to cover the payment
- Make sure the card you first used is valid for the entire term of the payment plan. Payment is taken from the card you first used to secure your ticket.
- If your card has expired or you have lost or cancelled it, we won’t be able to take the next payment and you could lose your ticket. Please contact Live It directly before the next payment is due if this is the case.
- Please note that it may take a few days for your payment to come out of your account. Please be patient, if you have any concerns please contact Live It customer service who can advise.
VIP tickets include; posh loos, VIP bars, delicious street food, relaxing lounge areas and comfy seating.
No, the organiser reserves the right to change the artist bill without prior notification and no refunds will be processed due to artist bill change /cancellation.
The organisers accept no responsibility for lost, stolen or damaged E-Tickets. Contact your ticket provider for further assistance where possible.
In the event of a cancellation, only face value of the E-Ticket (not the booking fee and/or card charges) will be fully refunded from the point of sale.
No, all E-Tickets cannot be re-sold on the secondary market. Anyone found to be re-selling their ticket will get their tickets cancelled without refund and will be refused entry into the festival site.
No, We Are FSTVL E-Tickets are UNIQUE TO EACH ATTENDEE thanks to a unique barcode
No, We Are FSTVL tickets are non-refundable.
